FAQs

Free shipping is available on orders over $50.

Yes, we offer express shipping for Australian orders.

All orders placed before 2pm AEDT will be processed same day. Pickup by our fulfilment partners is usually same day, or latest next day. Please note all shipping timelines are based on business days.

Standard shipping is $7.5.
Express shipping is $15.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to track your package.

We ship to the following countries:

Australia

If you'd like to cancel your order, please contact our Customer Care team at [email protected] immediately, as orders can only be canceled before they have been dispatched. Please include your order number and the reason for cancellation in your message. If your order has already been shipped, please refer to our return policy for further instructions.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our Customer Care team at [email protected] immediately after placing your order.

Please note that we may not be able to cancel your order as it might already be in processing or shipment. However, please contact our Customer Care team at [email protected] with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. If we're unable to cancel your order, you can always request a return or exchange once your order arrives.

Returns will be accepted within 7 days after the date you receive your order. The product/s must be in their original condition, unopened and as new. The cost of return postage with fall with the purchaser, and a $10 restocking fee per order will apply, regardless of how many items are returned.

Reach out to our Customer Care team at [email protected] to initiate the return process with your order number and details about the item/s you wish to return.

We don't currently offer exchanges on orders. However, if the product is returned, we can issue you a refund to then repurchase.

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 5-10 business days for the refund to reflect in your account.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to track your package.

We are sorry to hear you received the wrong item in your order. Please report your order issue to our Customer Care team at [email protected] for further assistance. Include a photo of the item/s received and the name of the missing item/s. Please double-check the package for any notes or packing slips that indicate your other item/s were shipped separately.

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost or damaged during transit, please reach out to our Customer Care team at [email protected] with your order number and any relevant details (including photos of the damaged item/s or package if appropriate). We will review the provided information and, if necessary, arrange for a replacement or issue a refund.

As a natural product made using only edible ingredients, the Deodorant Balm may firm up in colder weather. This is normal and does not affect performance. To make it easier to squeeze, hold the tube in your hands for a few moments, or run it under warm water with the cap on.

A small amount of oil may present around the tube cap due to syneresis, a common natural process that causes slight separation of ingredients in many food items. This is normal, doesn't affect performance, and is due to temperature changes. At Rodeo, we use natural ingredients and avoid chemical changes that compromise our formulation. To minimise separation:

• Secure the cap tightly after use.
• Store in a cool, dry place.

We've added a silicone disc to our cap and use stronger tubes to reduce leaks, and we're continually improving our products.

The Deodorant Balm is formulated to provide all-day performance and does not need to be re-applied.

Edible ingredients does not mean compromised performance. You can expect the Deodorant Balm to provide all-day odour control thanks to it's finely tuned formulation.

Yes. Our aluminium packaging is made from Aluminium Metal — like a soft-drink can — not to be confused with Aluminium Chlorohydrate (salt) which is what traditional antiperspirants use. Aluminium is extremely safe and doesn’t affect the product.

You may notice some black (or dark grey) residue on the cap threads. This residue is completely harmless, and is caused by the interaction of magnesium hydroxide (a gentle, natural odour-inhibitor) in the deodorant balm formula interacting with the exposed aluminium on the tube neck (only the threads, the inside of the tube is fully protected by a cosmetics-grade lining).

What forms is a little aluminium oxide (sometimes mixed with a bit of the balm, making it look darker). This is not the same as the aluminium salts (like aluminium chlorohydrate or aluminium zirconium) used in traditional antiperspirants that many people want to avoid. Those are soluble, synthetic compounds; whereas aluminium oxide is the natural, insoluble, inert layer that instantly forms on all aluminium cookware, cutlery, baking trays, and foil. It’s the reason aluminium doesn’t rust away, and we’re all exposed to far more of it every day from pots, pans, and kitchen foil than could ever come from a deodorant tube.

So in short: dark residue on the tube threads is totally safe and no cause for concern at all, albeit a bit aesthetically unpleasing.

For a cleaner look, you can wipe the threads with a tissue before putting the cap back on.